Warning!! Dont Buy From Jim's Auto Parts! They Dont Stand Behind Their Products!

h340 · 01-08-2007, 02:47 PM

WARNING!! DONT BUY FROM JIM'S AUTO PARTS! THEY DONT STAND BEHIND THEIR PRODUCTS! OK here's the story, my parents bought the vent hose kit for my 1969 dodge dart before Christmas. After Christmas my father and I tried many times to install the hoses, they didn’t fit. Not even close. The hoses look like some cheap knockoff and not like the originals (no taper, are huge and have adapters that don’t fit on heater box). So about a day later my father called Jims Auto Parts and explained the problem with the hoses and told them we were past the 30 day return policy. They said it was fine we could just ship them back and credit us (fine sounds good right?). Today I get home from school and my father tells me the hoses came back with a rejection stamp on the box. So my father called them and they said they didn’t recall ever talking to him about the return and the parts were past the 30 day policy. This is BULL!!! So I am stuck with the junk product, and additional shipping charge!!! They don’t stand behind their products, when they are wrong and defective!!!!! Please help me with my motion to boycott JIMS AUTO PARTS, and use restoration parts suppliers who stand behind their products!!!!!!!!!!!!!!!!!!!!!

Any support in this matter would be great.
Thank you, from your fellow MOPAR enthusiast
Chris Krumenacker

cudajim · 02-02-2007, 12:13 PM

I agree, they do not stand by their products. I bought a 2 speed wiper motor from them for my 67 Barracuda. They sent me one for a 69 which is totally different. I called them and they refused to even acknowledge they had the wrong part number. I sent it back, they refused to pay the $50.00 shipping charge. I also bought a bypass hose for 20 bucks. When I got it they had changed the price to 50 bucks without my approval. Every time I call them they seem very confused, their computers are down (I am not even sure they have computers), or they can't make decisions due to their "policies".
I won't use them again.

1 Bad Mirada · 02-03-2007, 08:13 AM

wow...thats terrible.

ive not heard of them, are they an online store?

tribalturtle2 · 03-31-2008, 02:35 PM

http://www.jimsautoparts.com/
This is their site right?

TeeWJay426 · 04-18-2008, 09:29 AM

They are notorious for screwing people in as many ways as possible. On the bigger Mopar boards, such as dodgecharger or moparts, there are a few threads a month about someone they have screwed yet again. Not sure how they have managed to stay in business this long. Anyone familiar with Mopars and the popular parts sources for them knows enough to avoid them like the plague- it must be the newcomers that manage to keep them afloat.

Doc · 06-26-2008, 01:23 AM

USE your credit-card guys .... IF you had - the CC company would have reversed the charges.

413 · 06-27-2008, 09:14 AM

This is the part of thier Pricing I like.All prices, part numbers and availability of parts on this site are subject to change (call the buyer first) without notice. Parts superseded will be shipped automatically. The price of the superseded part may differ from the ordered part. If a return is desired due to cost of supersedence, no handling/restocking charge will apply.

I like that you can order a part and between the day they take the order and confirm the order the price is raised by the time it's delivered. You wait for a part and find out they raised the cost and gave you a cheap or wrong part is BS.
Subject to change without notice 1. They have no idea of thier prices, 2. People taking orders are screw-ups 3. RIPOFF for profit company
They won't get any of my bussiness. I have had good luck with the Paddock and Year One on buying items. They are more organized

Doc · 06-27-2008, 11:36 AM

NOT very customer-friendly "terms-of-sale" !

Doc · 06-30-2008, 02:33 PM

Additionally ...I ran a race car parts business for over 20 years ...and WHEN the parts were ordered determines the price being charged.

And this goes for every business I know of ... EXCEPT this one.

Doc · 06-30-2008, 02:34 PM

Does anyone have their email addy ? ... this joker needs a wake-up-call.

01-08-2007, 02:47 PM	#1 (permalink)
h340 Junior Member Join Date: Jan 2007 Posts: 2	Warning!! Dont Buy From Jim's Auto Parts! They Dont Stand Behind Their Products! WARNING!! DONT BUY FROM JIM'S AUTO PARTS! THEY DONT STAND BEHIND THEIR PRODUCTS! OK here's the story, my parents bought the vent hose kit for my 1969 dodge dart before Christmas. After Christmas my father and I tried many times to install the hoses, they didn’t fit. Not even close. The hoses look like some cheap knockoff and not like the originals (no taper, are huge and have adapters that don’t fit on heater box). So about a day later my father called Jims Auto Parts and explained the problem with the hoses and told them we were past the 30 day return policy. They said it was fine we could just ship them back and credit us (fine sounds good right?). Today I get home from school and my father tells me the hoses came back with a rejection stamp on the box. So my father called them and they said they didn’t recall ever talking to him about the return and the parts were past the 30 day policy. This is BULL!!! So I am stuck with the junk product, and additional shipping charge!!! They don’t stand behind their products, when they are wrong and defective!!!!! Please help me with my motion to boycott JIMS AUTO PARTS, and use restoration parts suppliers who stand behind their products!!!!!!!!!!!!!!!!!!!!! Any support in this matter would be great. Thank you, from your fellow MOPAR enthusiast Chris Krumenacker

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02-02-2007, 12:13 PM	#2 (permalink)
cudajim Junior Member Join Date: Feb 2007 Location: Grass Valley, Ca. Posts: 6	I agree, they do not stand by their products. I bought a 2 speed wiper motor from them for my 67 Barracuda. They sent me one for a 69 which is totally different. I called them and they refused to even acknowledge they had the wrong part number. I sent it back, they refused to pay the $50.00 shipping charge. I also bought a bypass hose for 20 bucks. When I got it they had changed the price to 50 bucks without my approval. Every time I call them they seem very confused, their computers are down (I am not even sure they have computers), or they can't make decisions due to their "policies". I won't use them again.

02-03-2007, 08:13 AM	#3 (permalink)
1 Bad Mirada Administrator Join Date: May 2006 Posts: 81	wow...thats terrible. ive not heard of them, are they an online store?

03-31-2008, 02:35 PM	#4 (permalink)
tribalturtle2 tribalturtle2 Join Date: Mar 2008 Location: LBC Posts: 12	http://www.jimsautoparts.com/ This is their site right?

04-18-2008, 09:29 AM	#5 (permalink)
TeeWJay426 Member Join Date: Jun 2006 Posts: 30	They are notorious for screwing people in as many ways as possible. On the bigger Mopar boards, such as dodgecharger or moparts, there are a few threads a month about someone they have screwed yet again. Not sure how they have managed to stay in business this long. Anyone familiar with Mopars and the popular parts sources for them knows enough to avoid them like the plague- it must be the newcomers that manage to keep them afloat.

06-26-2008, 01:23 AM	#6 (permalink)
Doc MasterDebater Join Date: Jun 2008 Location: nw lower Meeeechigan Posts: 673	USE your credit-card guys .... IF you had - the CC company would have reversed the charges.

06-27-2008, 09:14 AM	#7 (permalink)
413 Member Join Date: Jun 2008 Posts: 49	This is the part of thier Pricing I like.All prices, part numbers and availability of parts on this site are subject to change (call the buyer first) without notice. Parts superseded will be shipped automatically. The price of the superseded part may differ from the ordered part. If a return is desired due to cost of supersedence, no handling/restocking charge will apply. I like that you can order a part and between the day they take the order and confirm the order the price is raised by the time it's delivered. You wait for a part and find out they raised the cost and gave you a cheap or wrong part is BS. Subject to change without notice 1. They have no idea of thier prices, 2. People taking orders are screw-ups 3. RIPOFF for profit company They won't get any of my bussiness. I have had good luck with the Paddock and Year One on buying items. They are more organized

06-27-2008, 11:36 AM	#8 (permalink)
Doc MasterDebater Join Date: Jun 2008 Location: nw lower Meeeechigan Posts: 673	NOT very customer-friendly "terms-of-sale" !

06-30-2008, 02:33 PM	#9 (permalink)
Doc MasterDebater Join Date: Jun 2008 Location: nw lower Meeeechigan Posts: 673	Additionally ...I ran a race car parts business for over 20 years ...and WHEN the parts were ordered determines the price being charged. And this goes for every business I know of ... EXCEPT this one.

06-30-2008, 02:34 PM	#10 (permalink)
Doc MasterDebater Join Date: Jun 2008 Location: nw lower Meeeechigan Posts: 673	Does anyone have their email addy ? ... this joker needs a wake-up-call.