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I agree, they do not stand by their products. I bought a 2 speed wiper motor from them for my 67 Barracuda. They sent me one for a 69 which is totally different. I called them and they refused to even acknowledge they had the wrong part number. I sent it back, they refused to pay the $50.00 shipping charge. I also bought a bypass hose for 20 bucks. When I got it they had changed the price to 50 bucks without my approval. Every time I call them they seem very confused, their computers are down (I am not even sure they have computers), or they can't make decisions due to their "policies".
I won't use them again.
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